Well, that was unexpected

Something just happened that usually dosen't. I got a call from someone i had worked with earlier this week. Now that in itself isn't surprising. I get callbacks all the time from people i've spoke to when troubleshooting an issue for a number of reasons. But this guy's issue had been ticketed and moved to the security team because it was an issue they had to address. So i was kind of surprised the guy was calling back asking for me, especcially since the ticket was closed.

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Exactly 9....or 10. Not sure what to call you anymore. Anyway the issue was the gentleman was trying to connect with a contractor's server using Microsoft Remote Desktop and getting errors. We had seen this issue before and everytime it was an issue with the third party server. I tried to explain that to the guy but he got quite snippy and rude with me. You can imagine my reaction

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He said he would contact security. They took over the ticket i had created and i figured that was the end of it. I was a bit annoyed because i knew i was right but he refused to belive me He was also kind of rude about the whole thing. Well nothing to be done, it was security's issue now.

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Well lo and behold, a few days pass and he calls back. Not really sure why since i didn't hold the ticket any longer and security had resolved the issue. Guess what it was? If you guessed an issue with the third party server, then you win. And guess who had told him that? That's right, this guy.

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It turns out he was calling to apologize for being kind of a tool. He admited that i was right about the issue and it had been resolved, which of course i knew from reading the ticket. I wasn't really upset any longer but it was nice to be vindicated a bit and to get an apology for the way i was treated. I wasn't really mad at the guy, i knew he was just frustured. I just have an issue with not being belived that i know what i'm doing, i got that a lot at my previous cell carrier tech job. So yeah, i'm pretty awesome. And anyone who thinks otherwise...

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